Bt Get worse

Right, so, the call back from BT was fun - 5 minutes of polite waffle and apologies from some poor harrased bloke in Bangalore and a promise to call me at 7 pm that evening (Thursday) to go through a few things. The call back was at 9, which I missed as I stayed by the phone until 8, anticipating the call and then went down the gym.

I got an email at 9.30 I replied to and then an email this evening (Friday 3rd) suggesting unplugging things, removing face plates etc. This would be funny if I haddn't done it before, if I haddn't been told 4 times already to do it, if I haddn't reported that I'd already done it and if I wasn't copy and pasting the entire history of the case in each email.

It's groundhog day for these guys - what call logging system do they use and do they even bother to check a customers history? Where does the information they gather go? I've given it 5-6 times over the phone and 10 or so times via email. The issue simply goes around in circles as they are unable to T/S anything more than a failure that a reboot or router cycle fixes and when you chase up for more action you get another body working from a script.

I will only perform more TS if BT send me one of their official routers, I've spent so long on this and bought a router last year as part of the effort with similar issues to these (the previous one wasn't crocked) that if BT think it's my equipment then they'd better supply something they can support.